Frequently Asked Questions

Do you offer worldwide shipping?

Yes! We currently ship to over 249 countries worldwide. 🌍 We always choose the most optimal shipping method based on your location.

How long will my order take to arrive?

Delivery time depends on your location. Most orders are delivered within 7–20 business days. You’ll receive an estimated delivery time with your tracking link once the order is shipped.

Can I track my order?

Absolutely. Once your order is placed, you can track it on our Track My Order page using your order number and email address.

How are the products selected?

Every piece in our store is handpicked to reflect our unique style and values. We carefully select our suppliers and curate each item to ensure quality and aesthetic harmony.

Can I return or exchange my order?

Returns are accepted in special cases. Please email us at solunarashop@gmail.com within 30 days of receiving your order. We'll review the case and provide options for partial refund, resending, or return.

Do I have to pay customs or duties?

In most cases, no. However, for high-value orders, customs fees may apply depending on your country’s regulations. These are the responsibility of the customer.

What if I receive the wrong or damaged item?

We’re really sorry! Please contact us at solunarashop@gmail.com with your order number and photos. We'll resolve it as quickly as possible.

Can I cancel or change my order?

We process orders quickly to ensure fast delivery. If you need to make changes, please contact us as soon as possible. Once shipped, changes may not be possible.

Do you restock sold-out items?

Sometimes! Feel free to contact us about any specific item, and we’ll let you know if and when it will be restocked.

Where can I contact you?

Email us anytime at solunarashop@gmail.com — we’re here to help!