TERMS & CONDITIONS

By placing an order, you agree to the following terms:

• All orders are final once placed. We do not offer returns or exchanges unless the item is defective or damaged.
• To request a refund for a defective item, contact us at solunarashop@gmail.com within 7 days of delivery and include your order number and clear photos of the issue.
• If approved, we will issue a refund to the original payment method. Shipping fees are non-refundable.
• Delivery is handled by third-party logistics partners. Estimated delivery times may vary and are not guaranteed.
• Customs duties and import taxes may apply and are the buyer’s responsibility.
• We are not responsible for delays caused by customs, local authorities, shipping providers, or force majeure events.
• You are responsible for providing accurate shipping information. We are not liable for incorrect addresses.

For any questions or concerns, feel free to contact us at solunarashop@gmail.com.